DON'T OVERUSE E-MAIL

DON'T OVERUSE E-MAIL

Face to face communication is the most efficient way to deal with manager-staff relationships. Never try to communicate sensitive issues by e-mail.

HOW TO SAY "NO"

1. Say "no" quickly, before they have a chance to get their hopes up.
2. Don't feel obligated to justify your actions.
3. Don't say "no" in anger or during an emotional outburst.
4. Offer some alternatives to the person you are turning down.

ENTHUSIASM

An item in a recent issue of "Bits and Pieces" (The Economic Press) referred to a survey of 241 executives conducted by Management Dimensions Inc. The executives were asked what traits make workers succeed. The most important trait was enthusiasm - 80 percent of the executives listed it. Second, with 63 percent was a can-do attitude.

COMMUNICATION TIP

If you have something to tell your employees, do it in the morning; most people are more receptive and alert in the morning. And if it involves something they have to do, they'll have all day to do it.

TIMELY QUOTE

"A good listener is not only popular everywhere but after a while he knows something."   - Wilson Mizner